Shipping policy

ImaScents – Shipping & Delivery Policy

Last updated: January 2026

This Shipping & Delivery Policy forms part of the ImaScents Terms & Conditions.

1. Shipping Coverage

ImaScents delivers orders within South Africa.

We offer:
- Courier delivery
- Local delivery or collection (where applicable)

2. Order Processing Time

Orders are processed once payment has been received and confirmed.

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

3. Delivery Methods

3.1 Courier Delivery

Courier delivery is available nationwide.

Delivery timeframes generally range between 2–5 business days, depending on location and courier service.

Delivery timelines are estimates and may be affected by factors beyond our control (e.g. courier delays, weather, public holidays).

3.2 Local Delivery & Collection (If Applicable)

For customers in Kamhlushwa and KaMdladla:

ImaScents may offer local delivery, meet-up delivery, or self-collection, subject to availability.

Delivery fees, timelines, and meeting points will be communicated directly at the time of ordering.

Same-day or next-day delivery may be offered, depending on stock availability and payment confirmation.

Once the order is handed over or collected, risk passes to the customer.

4. Delivery Fees

Shipping fees are calculated based on:
- Delivery location
- Package size and weight
- Selected delivery method

Delivery fees will be communicated before order confirmation.

Delivery fees are non-refundable, except where delivery errors are caused by ImaScents.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery details.

ImaScents is not responsible for:
- Delays
- Lost parcels
- Returned packages
resulting from incorrect or incomplete delivery information.

Additional shipping costs may apply for re-delivery.

6. Failed, Unclaimed or Returned Deliveries

If a parcel is:
- Unclaimed
- Refused
- Returned to sender due to incorrect details

the customer:
- Remains responsible for the original shipping fee
- May be charged additional fees for re-delivery

Refunds will exclude shipping costs in such cases.

7. Order Tracking

Tracking information will be provided where available.

Customers are responsible for monitoring delivery progress using the provided tracking details.

8. Risk & Ownership

Ownership and risk pass to the customer once the order has been:
- Delivered to the provided address, or
- Handed over during local delivery or collection

ImaScents is not liable for loss, theft, or damage after successful delivery or handover.

9. Damaged Packages

If your order arrives damaged:
- Notify ImaScents within 48 hours of delivery
- Provide clear photos of the damaged item and packaging
- Retain all packaging materials until the matter is resolved

Once verified, ImaScents will arrange a replacement or refund where appropriate.

10. Delivery Delays

While we aim to deliver within stated timeframes, ImaScents is not responsible for delays caused by:
- Courier service disruptions
- Weather conditions
- Strikes
- Public holidays
- Unforeseen logistical issues

11. Contact Information

For shipping or delivery enquiries, contact:

ImaScents
📍 Location: Nkomazi, Mpumalanga, South Africa
📧 Email: Imascents77@gmail.com
📱 WhatsApp / Phone: +27 66 467 8361

12. Policy Updates

ImaScents reserves the right to update this Shipping Policy at any time.
Continued use of our services constitutes acceptance of the updated policy.